At Eureka Forklifts we understand the importance of protecting your right to privacy and have therefore prepared this policy to help you understand how we aim to protect the privacy of your personal information. The Privacy Act from 21 December 2001 includes laws that regulate the way private organisations handle ‘personal information’.
The Act contains 10 National Privacy Principles that regulate, among other things, how organisations collect, store and protect the quality of personal information. The principles also outline how these organisations should use and share personal information with other organisations. The National Privacy Principles form part of all our procedures and policies and the way we manage our customer and employee information. You can request more information about the way Eureka Forklifts manage your personal information by contacting us.
Use and Disclosure
We will only collect and use your personal information for the main purpose of our business with you. Methods used to collect your personal information will only be by lawful and fair means, without being unreasonably intrusive. Where reasonable and practicable, we will only collect personal information directly from you.
Access & Correction
Under the National Privacy Principles, you have a right to know what information Eureka Forklifts holds about you, and you are entitled to see this information to ensure it is correct. If you ask, we will tell you what personal information we hold about you and what we do with it. In most cases, unless an exception applies, we will facilitate access to you in the most appropriate way following receipt of your request. We aim to make sure the personal information we collect is accurate, complete and up-to-date. If you believe your personal information is not accurate, please contact us and we will take reasonable steps to correct it.
What we collect
In the course of our daily operation, Eureka Forklifts routinely collects personal information provided in person or, where applicable over the telephone, or through electronic media. The type of ‘personal information’ collected can include your:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
The personal information collected about you is used to establish and maintain records that might correspond with your needs. If you choose not to provide the personal information requested, it may mean that Eureka Forklifts will not be able to properly service your requirements. We may also use the personal information collected for the purpose of letting you know about products or services that might better serve your current or future requirements. Specifically, we use your information for:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Eureka Forklifts stores information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. We regularly destroy personal information we no longer need. Specifically, personal information held for marketing and product servicing purposes is stored in a secure mainframe environment and protected from unauthorised external and internal access by a series of advanced firewalls and password security measures. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Records are kept for 10 years and then incinerated.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
List of cookies we collect
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
The products that you have recently viewed.
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|